When we shipped your goods, you would have received a notification from the necessary shipping provider. With this in mind, please check:
- Check Tracking Information: Review the tracking details provided by your local shipping provider, including the parcel's location and any photo proof of delivery.
- Report the Issue: If you still cannot find your package, contact your local shipping provider to report the problem and request a case number.
- Complete the Form: Fill out the "Non-receipt of goods" form.
Once you've completed these steps, we will investigate the issue with the shipping company. Based on their findings, we will arrange to remake your order if necessary.
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